Returns & Exchanges

Free Shipping above $30  

Our lounge offers completely free shipping when you make a purchase over $30.

Returns or Exchange

All claims must be made within 3 days / 72 hours of receipt of merchandise and you have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Any worn, soiled, altered, washed, or customer - damaged items cannot be returned and will be shipped back to you at your cost and no refund issued. Your item must be in the original packaging and have the receipt or proof of purchase. Return address is :  5701 S. Eastern Ave Suite #220, Commerce, CA 90040

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If you return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

No returns or exchanges on final sale items

Final Sale items cannot be returned or exchanged.

Contact Us 

If you have any questions about shipping and returns, please contact our lounge via email: info@woodysretrolounge.com